Contact Us
Need help with your account, trading, verification, deposits, withdrawals, or any other POLONNE.TRADE service? Our support team is here to help.
Get in Touch
Choose the most convenient way to contact POLONNE.TRADE. For account-specific requests, please provide enough information for our team to understand your issue.
Send Us a Message
Describe your request as clearly as possible and our team will review it.
Account Support
Get assistance with registration, login problems, account settings, verification, and other account-related questions.
Trading Support
Ask questions about spot trading, futures, P2P, forex, markets, orders, and other trading features.
Transaction Support
Contact support regarding deposits, withdrawals, transaction status, and other payment-related issues.
Before Contacting Support
Can I get help with my account?
Yes. Our support resources can help with account access, verification, security, settings, and general account issues.
What should I include in my request?
Clearly explain the problem, the affected feature, and any relevant transaction or technical details. Never send your password, private keys, seed phrase, or authentication codes.
Where can I find common answers?
Visit our Help Center and FAQ pages for guides and answers to frequently asked questions.
Is my account information protected?
We apply security and privacy controls designed to protect customer information and platform activity.
Security Notice
POLONNE.TRADE support will never ask you to provide your password, private key, recovery phrase, seed phrase, or one-time authentication code.
Be careful with websites, messages, emails, or social media accounts pretending to represent POLONNE.TRADE. Never send digital assets to an address provided by an unverified person claiming to be a support representative.
Need Immediate Assistance?
Visit the POLONNE.TRADE Help Center to access support resources and find answers to common questions.
Visit Help Center