Privacy Policy

Last Updated: September 12, 2026

POLONNE.TRADE (“POLONNE.TRADE”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you access or use the POLONNE.TRADE platform, website, applications, and related services.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our platform, we may collect different types of information.

1.1 Account Information

When you create an account, we may collect information such as:

Name
Email address
Phone number
Username
Account credentials
Country or region
Account preferences
Authentication information

1.2 Identity Verification Information

Where identity verification or Know Your Customer (KYC) procedures are required, we may collect information necessary to verify your identity.

This may include:

Full legal name
Date of birth
Residential address
Government-issued identification documents
Verification photographs or selfies
Proof of address
Information required for compliance and risk assessment

We only request information that is necessary for the applicable verification and compliance process.

1.3 Transaction Information

When you use trading, deposits, withdrawals, P2P, investment, or other financial features, we may collect information relating to your activity, including:

Transaction history
Deposit and withdrawal information
Wallet addresses
Asset balances
Trading activity
P2P transactions
Payment-related information
Blockchain transaction information

1.4 Technical Information

When you access our platform, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Language preferences
Time zone
Device identifiers
Log information
Pages and features accessed
Date and time of activity

1.5 Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep you signed in
Remember preferences
Improve website functionality
Analyze platform usage
Improve security
Understand how users interact with our services

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some features.

2. How We Use Your Information

We may use collected information to:

Create and manage your account
Provide and operate our services
Process transactions
Provide customer support
Verify user identities
Prevent fraud and abuse
Detect suspicious or unauthorized activity
Maintain platform security
Comply with applicable legal and regulatory obligations
Improve our products and services
Analyze platform performance
Personalize your experience
Send important service notifications
Communicate with you about your account
Protect our rights and the rights of our users

We do not use personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by applicable law.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Consent
Protection of vital interests

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal restrictions.

4. KYC and Compliance

POLONNE.TRADE may be required to conduct identity verification, transaction monitoring, fraud prevention, sanctions screening, and other compliance procedures.

Information collected for these purposes may be used to:

Verify identity
Prevent fraud
Prevent money laundering
Detect suspicious transactions
Meet regulatory requirements
Protect the platform and its users
Respond to lawful requests from authorities

Failure to provide information required for verification may prevent you from accessing certain services or features.

5. Information Sharing

We may share personal information only when reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Service Providers

We may use trusted third-party providers that assist us with:

Hosting and infrastructure
Identity verification
Security
Analytics
Communications
Customer support
Payment and transaction processing
Technical services

These providers may process information only as necessary to provide their services.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order, governmental request, or legal process.

Business Transfers

If POLONNE.TRADE is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

Security measures may include access controls, encryption, authentication mechanisms, monitoring, and other appropriate safeguards.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials, passwords, authentication methods, and other account security information.

7. Account Security

You should:

Use a strong and unique password
Enable available two-factor authentication
Never share authentication codes
Never share your password
Verify the authenticity of communications claiming to come from POLONNE.TRADE
Contact support if you believe your account has been compromised

POLONNE.TRADE will not ask you to provide your password or authentication codes through unsolicited communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may need to be retained for longer periods where required by:

Legal obligations
Regulatory requirements
Accounting requirements
Fraud prevention
Dispute resolution
Security purposes

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

9. International Data Transfers

Depending on the location of our service providers and infrastructure, your information may be processed or stored in countries other than your country of residence.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection laws.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

Right to access your personal information
Right to correct inaccurate information
Right to request deletion
Right to restrict processing
Right to object to certain processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a competent data protection authority

Some rights may be subject to legal limitations or exceptions.

To exercise your rights, please contact us using the contact information provided below.

11. Analytics

We may use analytics technologies to understand how users interact with our website and services.

Analytics information may help us understand:

Website traffic
User interactions
Platform performance
Popular features
Technical issues
General usage patterns

Where required, analytics technologies may be subject to your consent and applicable cookie preferences.

12. Communications

We may send communications relating to your account and our services, including:

Security alerts
Login notifications
Transaction notifications
Verification messages
Service announcements
Important account information

Certain communications are necessary for providing our services and cannot be disabled.

Where permitted by law, we may also send promotional communications. You may opt out of marketing communications at any time.

13. Third-Party Services and Links

Our platform may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

14. Children's Privacy

Our services are not intended for individuals who are not legally permitted to use cryptocurrency or financial services under applicable law.

We do not knowingly collect personal information from individuals who are prohibited from using our services.

If you believe that a minor has provided personal information to us, please contact us so that we can take appropriate action.

15. Cryptocurrency and Blockchain Transactions

Blockchain transactions may be recorded on public or distributed networks.

Information recorded on a blockchain may be permanent and may be accessible to third parties.

Because blockchain networks are decentralized, information recorded on a blockchain may not be capable of being modified or deleted.

Users should consider this characteristic before initiating blockchain transactions.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact POLONNE.TRADE through the official contact channels available on our website.

POLONNE.TRADE

Website: POLONNE.TRADE

Privacy & Data Protection

For privacy-related requests, please provide sufficient information for us to identify your account and understand your request.

18. Important Notice

POLONNE.TRADE provides digital-asset and technology-related services. Cryptocurrency and digital-asset activities may involve significant financial and market risks.

Nothing on this website should be interpreted as financial, investment, legal, or tax advice.

Users are responsible for understanding the risks associated with digital assets and for complying with the laws and regulations applicable to them.